We struggle to manage complexity every day. We follow intricate diets to lose weight, juggle multiple remotes to operate our home entertainment systems, face proliferating data at the office, and hack through thickets of regulation at tax time. But complexity isn't destiny. Sull and Eisenhardt argue there's a better way: by developing a few simple yet effective rules, you can tackle even the most complex problems.
P. M. Forni, founder of the Civility Initiative at Johns Hopkins, is America's civility expert. In his first two books, Choosing Civility and The Civility Solution, he taught people the rules of civil behavior and ways of responding to rudeness. Now, in The Thinking Life, he looks at the importance of thinking in our lives: how we do it, why we don't do enough of it, and why we need to do more of it.