Itil Service Operation 2011 Edition

ITIL Service Operation 2011 Edition (Best Management Practices)

ITIL Service Operation 2011 Edition (Best Management Practices) By Cabinet Office
2011 | 384 Pages | ISBN: 0113313071 | PDF | 84 MB
ITIL Service Transition 2011 Edition (Best Management Practices) (Repost)

ITIL Service Transition 2011 Edition (Best Management Practices)
Publisher: The Stationery Office | 2011 | ISBN: 0113313063 | 360 pages | PDF | 81,5 MB

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation.

ITIL Service Strategy 2011 Edition  

Posted by bookwyrm at Oct. 29, 2012
ITIL Service Strategy 2011 Edition

ITIL Service Strategy 2011 Edition By Cabinet Office
2011 | 469 Pages | ISBN: 0113313047 | PDF | 120 MB

ITIL Service Design 2011 Edition  

Posted by bookwyrm at Oct. 29, 2012
ITIL Service Design 2011 Edition

ITIL Service Design 2011 Edition By Cabinet Office
2011 | 456 Pages | ISBN: 0113313055 | PDF | 100 MB
ITIL Service Transition 2011 Edition (Best Management Practices)

ITIL Service Transition 2011 Edition (Best Management Practices) By Cabinet Office
2011 | 360 Pages | ISBN: 0113313063 | PDF | 82 MB
The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation

The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation, 4th Edition by Douglas Robert Brown
English | 2007 | ISBN: 0910627975 | ISBN-13: 9780910627979 | 1000 pages | EPUB | 27,6 MB

The multiple award-winning Restaurant Manager’s Handbook is the best-selling book on running a successful food service operation. Now in the 4th completely revised edition, nine new chapters detail restaurant layout, new equipment, principles for creating a safer work environment, and new effective techniques to interview, hire, train, and manage employees.
HVAC Water Chillers and Cooling Towers: Fundamentals, Application, and Operation, Second Edition (Repost)

HVAC Water Chillers and Cooling Towers: Fundamentals, Application, and Operation, Second Edition By Herbert W. Stanford III
2011 | 407 Pages | ISBN: 1439862028 | PDF | 13 MB
Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition (Repost)

Richard Griffiths, "Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition"
English | 2014 | ISBN: 1780171927 | PDF | pages: 262 | 3,2 mb
Operational Support and Analysis: A Guide for Itil Exam Candidates, Second Edition (repost)

Operational Support and Analysis: A Guide for Itil Exam Candidates, Second Edition by John Sansbury
English | 2014 | ISBN: 178017196X | ISBN-13: 9781780171968 | 164 pages | PDF | 2,5 MB

ITIL Service Strategy (Repost)  

Posted by leonardo78 at Feb. 8, 2016
ITIL Service Strategy (Repost)

ITIL Service Strategy by David Cannon
Publisher: The Stationery Office; 2nd edition | 2011 | ISBN: 0113313047 | 469 pages | PDF | 119 MB

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.