Itil.intermediate.capability

ITIL® Intermediate Capability: OSA  eBooks & eLearning

Posted by FenixN at Aug. 15, 2016
ITIL® Intermediate Capability: OSA

ITIL® Intermediate Capability: OSA
HDRips | MP4/AVC, ~500 kb/s | 1280x720 | Duration: 08:44:37 | English: AAC, 64 kb/s (2 ch) | 2.08 GB
Genre: Development / Programming / Software / IT / Job

As one of the Capability Modules in ITIL®, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITIL® - OSA.
ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams by Helen Morris
English | 4 Aug. 2017 | ISBN: 1119012244 | ASIN: B074LZWZVQ | 720 Pages | AZW3 | 6.99 MB

ITIL 2011: Operational Support and Analysis - Accredited Training  eBooks & eLearning

Posted by serpmolot at Oct. 21, 2015
ITIL 2011: Operational Support and Analysis - Accredited Training

ITIL 2011: Operational Support and Analysis - Accredited Training
English | mp4 | H264 1024x768 | AC 2 ch 127 kbps | 8 hrs 31 min | 4.75 GB
eLearning

CBT Nuggets - ITIL Intermediate Lifecycle: CSI  eBooks & eLearning

Posted by IrGens at Dec. 7, 2015
CBT Nuggets - ITIL Intermediate Lifecycle: CSI

CBT Nuggets - ITIL® Intermediate Lifecycle: CSI
.MP4, AVC, 1000 kbps, 1280x720 | English, AAC, 128 kbps, 2 Ch | 49 Lessons | 9 hours | 2.33 GB
Instructor: Chris Ward

ITIL Intermediate: OSA Operational Support & Analysis "Lite"  eBooks & eLearning

Posted by naag at Nov. 10, 2015
ITIL Intermediate: OSA Operational Support & Analysis "Lite"

ITIL Intermediate: OSA Operational Support & Analysis "Lite"
MP4 | Video: 960x720 | 60 kbps | 44 KHz | Duration: 2 Hours | 227 MB
Genre: eLearning | Language: English

The OSA "Lite" course gives you a clear high level overview in to the OS&A of a service using Best Practice.

ITIL V3 capability module operational support and analysis (repost)  eBooks & eLearning

Posted by Veslefrikk at Feb. 27, 2014
ITIL V3 capability module operational support and analysis (repost)

ITIL V3 capability module operational support and analysis
Publisher: Emereo Pty Ltd | ISBN 10: 1742440398 | 20 | PDF | 138 pages | 1 MB
ITIL V3 capability module operational support and analysis : exam prep study guide...

Tim Malone, Ivanka Menken, Gerard Blokdijk, "ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips."
Publisher: Emereo Pty Ltd | ISBN 10: 1742440398 | 20 | PDF | 138 pages | 1 MB

ITIL Service Strategy Course (Intermediate Lifecycle)  eBooks & eLearning

Posted by naag at July 27, 2017
ITIL Service Strategy Course (Intermediate Lifecycle)

ITIL Service Strategy Course (Intermediate Lifecycle)
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 33M | Lec: 33 | 83 MB
Genre: eLearning | Language: English

ITIL Service Strategy Course

ITIL Continual Service Improvement (Intermediate Lifecycle)  eBooks & eLearning

Posted by naag at July 26, 2017
ITIL Continual Service Improvement (Intermediate Lifecycle)

ITIL Continual Service Improvement (Intermediate Lifecycle)
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 50 | 104 MB
Genre: eLearning | Language: English

ITIL Continual Service Improvement
Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition (Repost)

Richard Griffiths, "Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition"
English | 2014 | ISBN: 1780171927 | PDF | pages: 262 | 3,2 mb