The Customer Profit Maxim

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason, Lavrans Løvlie, Melvin Brand Flu, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience"
English | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB

Voice-of-the-Customer Marketing (repost)  eBooks & eLearning

Posted by MoneyRich at Oct. 22, 2016
Voice-of-the-Customer Marketing (repost)

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay by Ernan Roman
English | 22 Oct. 2010 | ISBN: 007174083X | ASIN: B0049SOOOW | 273 Pages | PDF | 2 MB

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.

An Introduction To the Service Profit Chain  eBooks & eLearning

Posted by naag at Aug. 27, 2016
An Introduction To the Service Profit Chain

An Introduction To the Service Profit Chain
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | Lec: 25 | 2.93 GB
Genre: eLearning | Language: English

How you can use principles of The Service Profit Chain to create an outstanding service business.

Voice of the Customer: Capture and Analysis [Repost]  eBooks & eLearning

Posted by tanas.olesya at July 16, 2016
Voice of the Customer: Capture and Analysis [Repost]

Voice of the Customer: Capture and Analysis by Kai Yang
English | 1 Dec. 2007 | ISBN: 0071465448 | 430 Pages | PDF | 1 MB

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

Sarah Hatter, "The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand"
2014 | EPUB | 216 pages | ISBN: 0615962017 | English | 0.2 MB

Dan Portnoy - The Non-Profit Narrative: How Telling Stories Can Change the World  eBooks & eLearning

Posted by rotten comics at May 10, 2016
Dan Portnoy - The Non-Profit Narrative: How Telling Stories Can Change the World

Dan Portnoy - The Non-Profit Narrative: How Telling Stories Can Change the World
2012 | ISBN: 0615599796 | English | 110 pages | MOBI | 0.6 MB
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher and Carol Roth
English | 2013 | ISBN: 0814431836 | 208 pages | EPUB | 1,2 MB
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman
English | 2009 | ISBN: 0814413331 | 272 pages | EPUB + MOBI | 3 + 5,5 MB
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John R. Dijulius III
2015 | ISBN: 162634129X | English | 200 pages | EPUB/AZW | 0.5 MB/0.7 MB