Dealing

Dealing with Irrational Customers and Escalating Complaints  eBooks & eLearning

Posted by naag at March 4, 2017
Dealing with Irrational Customers and Escalating Complaints

Dealing with Irrational Customers and Escalating Complaints
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 40M | 62 MB
Genre: eLearning | Language: English

A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.

Dealing with the Devil: East Germany, Detente and Ostpolitik 1969-1973  eBooks & eLearning

Posted by Saunt at March 26, 2009
Dealing with the Devil: East Germany, Detente and Ostpolitik 1969-1973

Dealing with the Devil: East Germany, Detente and Ostpolitik 1969-1973
Publisher: The University of North Carolina Press | ISBN: 0807825999 | edition 2001 | PDF | 320 pages | 1,65 mb

Using new archival sources including previously secret documents of the East German secret police and Communist Party, M.E. Sarotte goes behind the scenes of Cold War Germany during the era of detente, as East and West tried negotiation instead of confrontation to settle their differences. In "Dealing with the Devil", she explores the motives of the German Democratic Republic and its Soviet backers in responding to both the detente initiatives, or Ostpolitik, of West Germany and the foreign policy of the United States under President Nixon.
Dealing with Depression: A Commonsense Guide to Mood Disorders, 2 edition (repost)

Dealing with Depression: A Commonsense Guide to Mood Disorders, 2 edition by Gordon Parker
English | 2005-08-01 | ISBN: 1741142148 | PDF | 204 pages | 0,6 MB
Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of Conflict (repost)

Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of Conflict by Gini Graham Scott Ph.D.
English | 2008 | ISBN: 0814480632 | 240 pages | PDF | 1,4 MB
The Venlo Incident: A True Story of Double-Dealing, Captivity, and a Murderous Nazi Plot

S. Payne Best, "The Venlo Incident: A True Story of Double-Dealing, Captivity, and a Murderous Nazi Plot"
ISBN: 1510702873, 1848325584 | 2016 | EPUB | 292 pages | 4 MB
Facing Bipolar: The Young Adult's Guide to Dealing with Bipolar Disorder (repost)

Facing Bipolar: The Young Adult's Guide to Dealing with Bipolar Disorder by Russ Federman PhD and J. Anderson Thomson MD
English | 2010 | ISBN: 1572246421 | ISBN-13: 9781572246423 | 176 pages | EPUB | 0,6 MB

Emotional Vampires: Dealing with People Who Drain You Dry  eBooks & eLearning

Posted by tarantoga at April 16, 2017
Emotional Vampires: Dealing with People Who Drain You Dry

Albert Bernstein, "Emotional Vampires: Dealing with People Who Drain You Dry, 2nd Edition"
ISBN: 0071790950 | 2012 | EPUB | 272 pages | 2 MB
The Truth About Children and Divorce: Dealing with the Emotions So You and Your Children Can Thrive

The Truth About Children and Divorce: Dealing with the Emotions So You and Your Children Can Thrive
Language: English | MOBI | ISBN-10: 0452287162 | 2006 | 336 pages | 0,4 MB

Nationally recognized expert Robert Emery applies his twenty-five years of experience as a researcher, therapist, and mediator to offer parents a new road map to divorce. Dr. Emery shows how our powerful emotions and the way we handle them shape how we divorce—and whether our children suffer or thrive in the long run. His message is hopeful, yet realistic—divorce is invariably painful, but parents can help promote their children’s resilience.
Free Space Optical Communication : System Design, Modeling, Characterization and Dealing with Turbulence

Free Space Optical Communication :
System Design, Modeling, Characterization and Dealing with Turbulence

by A. Arockia Bazil Raj
English | 2016 | ISBN: 3110449951 | 235 Pages | PDF | 6.7 MB

The book focuses on experimental modeling of atmospheric turbulence effects and mitigation of beam wandering and wavefront distortions in terrestrial free space optical communication (FSOC).
Dirty Dealing: Drug Smuggling on the Mexican Border and the Assassination of a Federal Judge

Dirty Dealing: Drug Smuggling on the Mexican Border and the Assassination of a Federal Judge by Gary Cartwright
English | November 9, 2010 | ISBN: 1933693894 | EPUB | 400 pages | 0.6 MB