Neil Rackham - Spin Selling
Neil Rackham | ASIN: N/a | 2004 | MP3 | 254 Mb
Neil Rackham, in this classic book shows how classic sales techniques such as closing and objection-handling can actually reduce your chance of selling, especially in big business-to-business sales situations, where buyers are savvy to the classic tricks.
Overall, the method, like many other approaches, is a 'hurt and rescue' approach. You find their problem and 'hurt' them by exposing the terrible things that might happen (spot the use of tension). Then you rescue them with your product.
The four question types are described below. There's much more detail in the original book, with even more practical detail in the SPIN Selling Fieldbook.